Refund Policy
Last Updated: July 14, 2026
This Refund & Cancellation Policy applies to all service plans, monthly retainers, and project-based setups offered by Verified Leads Digital (“we,” “our,” “us”), unless your specific Service Agreement or live plan page explicitly states stricter or more generous terms. In cases where a custom signed contract or custom plan page lists specific deliverables, targets, or timelines, that contract or page will control.
1. Before Work Begins
If you have paid for a service, setup fee, or monthly plan, and we have not yet commenced any work (including but not limited to strategy drafting, system design, technical auditing, onboarding, or asset creation), you may request a full (100%) refund.
2. Services In Progress
If work has already begun on your project, campaign, or monthly cycle, we do not offer full refunds. However, we may provide a pro-rated refund or an account credit for any undelivered portion of the agreed scope of work, provided that you (the Client):
Have responded to all of our onboarding requests and questionnaires in a timely manner.
Were available for scheduled strategy calls, handovers, or feedback sessions.
Complied with your operational and content-sharing obligations necessary to proceed with the project.
3. Delivered Services (Non-Refundable)
Because of the direct labor, technical execution, and resources allocated to your brand, the following are strictly non-refundable:
Completed custom deliverables (e.g., fully developed website pages, coded systems, configured CRM pipelines).
Completed tasks, hours worked, or performed virtual assistant (VA) sessions.
Constructed marketing assets, copy, or completed/launched ad campaigns.
Any third-party costs paid on your behalf (such as ad spend paid to Meta/Google, software licensing fees, domains, or hosting).
4. Service-Specific & Plan Delivery Minimums
For services tied to specific performance metrics, monthly milestones, or volume targets (such as dedicated virtual assistant hours or specific metrics specified on your plan’s checkout page):
If we fail to meet the plan’s specified delivery target within the outlined timeframe, and you met all of your client cooperation responsibilities, you may request a partial refund or service credit as outlined on your specific plan page (for example, a reimbursement of a portion of your monthly setup or retainer fee).
Any plan-specific guarantees, sign-up fee reimbursements, or performance-based clauses specified on your active checkout or contract pages will govern those specific transactions.
5. How to Request a Refund
To submit an official refund request, please email our support team at info@vleadsdigital.com with the following information:
Your Invoice Number
Your Purchased Plan / Service Name
Active Service Dates
A Short Summary of Your Request
Once received, our team will review your account activity and project milestones. We aim to review, process, and resolve all refund inquiries within 10 business days.
6. Chargebacks and Payment Disputes
We are fully committed to working with our clients to resolve any service or billing issues amicably. We strongly request that you contact us directly first to resolve any disputes before initiating a chargeback with your bank or credit card processor.
Unresolved or fraudulent chargebacks initiated without prior communication may result in the immediate suspension of all active services, deletion of active staging websites, removal of CRM system access, and termination of ad campaign management.